My brand new wood, bamboo or cork floor has scratches in it already, is that a defect?

Scratches in hardwood flooring are expected. Scratches can build up over time to decrease the luster and initial beauty of the floor. What can you do to stop the inevitable? Perform regular maintenance using manufacturer approved products. Prevent damage by clipping pet toe nails or not allowing them onto the new floor area. Remove shoes when entering the house. Install heavy felt pads on your chairs, and furniture legs. Use area rugs to help protect your new floor, and accent its beauty.

Ultimately scratches will occur, but the good news is that hardwood, bamboo and cork floors can be screened and recoated (also called buff & coat). The screen & recoat procedure for hardwood, bamboo or cork floor floors is a cost effective method of fixing or revitalizing worn or dull floors. Instead of paying for a complete refinishing, floors can be brought back to life.

Deep scratches, indentations and gouges may require sanding and refinishing, so long as the “wear layer” is thick enough (usually 1/8th of an inch or more).